COVIDSafe plan

Link to current COVIDSafe Plan

Link to current Easy-read version of COVIDSafe Plan

HCO’s response to COVID-19

23 November 2020

South Australia is still facing significant challenges in responding to the potential spread of COVID-19 (Coronavirus). In line with our commitment to the health and safety of HCO Clients and Staff, we are closely following all government directions and advice. At this time:
  • The Gawler St office is open to the public but please call ahead where possible and minimise non-essential visits in the short-term
  • Programs are returning to normal

  • You can still contact us on 83984400 or email mail@hco.net.au

  • All Clients who’s supports and services are impacted by the Government directions have been, or are in the process of being contacted by their Team Leader

  • We have sufficient PPE to assist us to deliver critical/essential services safely

  • We are keeping our Staff informed with the latest information as it comes to hand

We take this opportunity to assure you that HCO is closely monitoring Health Department and other Government information and applying this across our services and in our planning processes.

We have implemented several positive actions across our Organisation:

  • Communicating frequently with Staff about COVID-19 and what they can do to keep themselves and Clients well
  • Monitoring and reviewing our COVIDSafe plan
  • Reviewing guidelines around monitoring of visitors
  • Mandatory online infection control and hygiene measures refresher training for all Staff
  • Advanced infection control training for Team Leaders and other key Staff
  • Reviewing and updating contingencies in the event we have a number of Staff and/or Clients become unwell
  • Holding adequate stocks of hygiene and infection control supplies

We continue to need your help in managing any issues from COVID-19 in the community.  For example, if a person we support becomes unwell with flu like symptoms it is important that we are notified and they do not attend services until recovered for their own well-being and that of others.

We will work very hard to ensure services are delivered as agreed across all service areas but some changes will be necessary in relation to location, timing, the activities undertaken and or the staff member who attends. If any COVID-19 related issues arise, we will communicate with you about any changes.

If you are feeling unwell or a person you support is unwell, the current health advice is to phone your GP clinic or the Health Direct Hotline on 1800 020 080 to discuss what is the most appropriate thing to do, but of course, in an emergency call 000.

We will communicate further with you as any critical information becomes available. We are very mindful of the consequences for families and Clients when services are disrupted so we will act in a very considered way but one that puts the safety and well-being of Clients and Staff first.

Please do not hesitate to contact your Team Leader/Coordinator if you have any questions. 

Further information and handy links

  • The Australian Government Department of Health website provides general information on COVID-19
  • The Australian Government Department of Health website provides advice for people living with disability on COVID-19
  • The Australian Government website providing information and referrals for people with disability and their supporters
  • The COVIDSafe app helps with contacting people that might have been exposed to COVID-19

  • The NDIS website has a FAQ page dedicated to the COVID-19 situation
  • NDIS participant fact sheet: What to expect from providers and support workers
  • NDIS participant fact sheet (easy read version): What to expect from providers and support workers
  • Download an Easy-read file – Easy read stay at home_update
    Stay at home easy-read
  • Vulnerable people, their friends or loved ones can register for the Telecross REDi COVID-19 service by phone 1800 188 071 or register online at register.redcross.org.au.
  • Domestic violence and family support services PDF
  • Handy tips for coping with COVID-19 anxiety PDF
  • Skylight mental health brochure
  • The Australian Government Treasury’s economic response to the COVID-19, including links for financial support here
  • You can also phone the National COVID-19 Health Information Line on 1800 020 080. This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 45
  • At this time it’s vital to understand how to keep yourself and the people you support healthy. An online module can assist with practical strategies for preventing and controlling infections. Note that this is mandatory for all HCO staff. Supporting people to stay infection free
  • Australian Government information sheet on Social distancing
  • Australian Government Easy-read on Social distancing
  • South Australian Government information sheet on Self isolation and self-quarantine
  • Reminder that HCO has an Employee Assistance Program (EAP) for confidential counselling or advice.

HOW TO… 

Hand washing technique

Hand washing technique

Just a reminder that hand hygiene is our biggest defence against infection spread in our services. This clip is another resource to assist you in washing your hands appropriately while on shift.

Stay safe at the shop

Stay safe at the shop

Going shopping for food is something we all need to do.
But for now, with Coronavirus, we need to take extra steps to avoid getting sick.

COvid-19 Specific Enquiries

Give us a call on 8398 4400 or fill out the form below and we will contact you as soon as possible.

9 + 4 =

We acknowledge the Peramangk People and the Kaurna People as the traditional custodians of the lands on which we work. We respect their cultural beliefs, their Elders past and present and their spiritual connection with Country.