Have Your Say.

You have the right to provide feedback.
At HCO we encourage the people we support,
their families, friends, advocates or other
stakeholders to provide feedback or make
complaints about the services we provide.

Tell Us

If you find anything unsatisfactory or
unacceptable.
If there has been an incident you would like to
report.
If you have a suggestion on how you think we
could improve our services.
If you think we are doing something well.

We Will

Involve you in the resolution of the complaint
or feedback issue as appropriate.
Keep you informed about the progress of our
investigations.
Advise you of any actions and/or service
improvements taken.
Provide you with further options open to you if you are not happy with the outcome of the
process.

Do you need assistance?

If you feel you need assistance to make a
compliment, complaint or comment please
contact HCO and we will promptly arrange
someone to help.
If you feel you require further assistance or
wish to raise a concern about HCO please
contact the NDIS Quality and Safeguards
Commission.
P 1800 035 544
W ndiscommission.gov.au

Compliments, Complaints, Comments

Please fill out the form below and we will contact you as soon as possible if necessary.

I am a (Select all that apply):

Expected outcome from feedback (Optional):

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Services

Supported Independent Living

Community Access

In-Home Support

Short Term Accommodation

Support Coordination

About HCO

Our Team

Board Members

Contact Us

Resources

2018-19 Annual Report 

HCO Strategic Directions 

Adelaide Hills Services Directory

Supported Decision Making Guide

2019 Schedule of Fees 

Forms & Info

Code of Ethics 

Privacy Statement 

Feedback & Complaints

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Staff

NuBuilder

Worker Orientation Module

We acknowledge the Peramangk People and the Kaurna People as the traditional custodians of the lands on which we work. We respect their cultural beliefs, their Elders past and present and their spiritual connection with Country.