Frequently Asked Questions





What is the NDIS?

The NDIS is a government program that helps people with disabilities get the support they need to live independently and participate in their community. It provides funding for things like daily living activities, mobility aids and equipment, therapies, employment support, and much more.

Who is eligible for NDIS support?

To be eligible for the NDIS, a person needs to have a permanent or significant disability, be under the age of 65, and be an Australian citizen, permanent resident or hold a protected special category visa. Once eligible, the person works with their support team to develop a plan that outlines their needs and goals. This plan is regularly reviewed and adjusted to ensure it is meeting their needs.

What happens if you are not satisfied with the services HCO provides?

It’s important for you, the participant, to communicate your concerns directly with us at HCO. You can raise any issues or complaints directly with us and we will work together to try to find a solution. This is often the most effective way to address concerns and can help to improve the quality of the services we provide. (Have your say)

If you are still not satisfied after raising your concerns with us, you can make a complaint to the NDIS Quality and Safeguards Commission (NDIS Commission). The NDIS Commission is an independent body that is responsible for regulating NDIS providers and ensuring that they meet certain standards of quality and safety.

You can make a complaint to the NDIS Commission either online, by phone or by mail. The Commission will then investigate the complaint and take appropriate action, which may include working with the service provider to improve the quality of their services or taking disciplinary action against the provider.

What are the privacy and confidentiality requirements for NDIS providers?

The National Disability Insurance Scheme (NDIS) providers in Australia have strict privacy and confidentiality requirements that they must adhere to. These requirements are set out in the NDIS Practice Standards and the NDIS Code of Conduct.

Here are some of the key privacy and confidentiality requirements for NDIS providers:

  • Collecting and using personal information: NDIS providers must only collect and use personal information that is necessary for them to provide their services. They must obtain consent from the individual or their representative before collecting or using their personal information.
  • Storing and securing personal information: NDIS providers must store personal information securely and protect it from unauthorised access, use, disclosure, modification or loss. They must also dispose of personal information securely when it is no longer needed.
  • Sharing personal information: NDIS providers must only share personal information with others if it is necessary for the provision of services or if required by law. They must obtain consent from the individual or their representative before sharing their personal information.
  • Providing access to personal information: NDIS providers must provide individuals with access to their personal information upon request and must correct any inaccuracies in the information.
  • Confidentiality: NDIS providers must maintain the confidentiality of all personal information that they acquire while providing services. They must not disclose any personal information without the individual’s consent unless required by law.
  • Training staff: NDIS providers must ensure that all staff members are trained in privacy and confidentiality requirements and that they understand the importance of maintaining the privacy and confidentiality of personal information.

Connect with us

6 + 15 =