It’s important for you, the participant, to communicate your concerns directly with us at HCO. You can raise any issues or complaints directly with us and we will work together to try to find a solution. This is often the most effective way to address concerns and can help to improve the quality of the services we provide. (Have your say)
If you are still not satisfied after raising your concerns with us, you can make a complaint to the NDIS Quality and Safeguards Commission (NDIS Commission). The NDIS Commission is an independent body that is responsible for regulating NDIS providers and ensuring that they meet certain standards of quality and safety.
You can make a complaint to the NDIS Commission either online, by phone or by mail. The Commission will then investigate the complaint and take appropriate action, which may include working with the service provider to improve the quality of their services or taking disciplinary action against the provider.