COVID-19 information for HCO Community

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Have your say

You have the right to provide feedback, we will listen, take on board comments and provide options or acknowledgement.

Make a complaint easyread
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You have the right to provide feedback.

At HCO we encourage the people we support, their families, friends, advocates or other stakeholders to provide feedback or make complaints about the services we provide.

You can either fill in the online form at the bottom of this page or download a form to fill in by hand for posting later.

Feedback form

Tell us..

  • If you find anything unsatisfactory or
    unacceptable
  • If there has been an incident you would like to report
  • If you have a suggestion on how you think we could improve our services
  • If you think we are doing something well.
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We will...

  • Involve you in the resolution of the complaint or feedback issue as appropriate
  • Keep you informed about the progress of our investigations
  • Advise you of any actions and/or service
    improvements taken
  • Provide you with further options open to you if you are not happy with the outcome of the process.
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Do you need assistance?

If you feel you need assistance to make a compliment, complaint or comment to HCO please contact us and we will promptly arrange someone to help.

If you feel you need assistance to raise a concern or make a compliment, complaint or comment about HCO please contact NDIS Quality and Safeguards Commission

NDIS video links

NDIS have developed a series of videos to empower people with disability, or their support networks, to raise a concern or complaint if they are not happy with the quality or safety of their NDIS supports or services.

Raising a concern or complaint is important – it can help NDIS providers and workers understand what is important to people with disability and improve the quality of their services, so a complaint can help other people too. Because when you make it known, you make it better.

Compliments, complaints, comments

Please submit the online form by completing the fields below, alternatively download and complete the Feedback form

I am a...

Expected outcome from feedback (optional)

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It’s important for you, the participant, to communicate your concerns directly with us at HCO. You can raise any issues or complaints directly with us and we will work together to try to find a solution. This is often the most effective way to address concerns and can help to improve the quality of the services we provide.

If you are still not satisfied after raising your concerns with us, you can make a complaint to the NDIS Quality and Safeguards Commission (NDIS Commission). The NDIS Commission is an independent body that is responsible for regulating NDIS providers and ensuring that they meet certain standards of quality and safety.

You can make a complaint to the NDIS Commission either online, by phone or by mail. The Commission will then investigate the complaint and take appropriate action, which may include working with the service provider to improve the quality of their services or taking disciplinary action against the provider.

If you feel you require further assistance or wish to raise a concern about HCO please contact:

NDIS Quality and Safeguards Commission
1800 035 544
ndiscommission.gov.au

SA Health Adult Safeguarding Unit
1800 372 310
SA Health Adult Safeguarding Unit

South Australians who are seeking support to navigate the NDIS, including help to understand their rights and resolve issues, can call the Disability Advocacy Service on 1300 886 220.