Client Experience Specialist
Lead practice. Build capability. Ensure excellence.
Are you a master of NDIS Practice Standards and driving best practice within the disability sector?
At HCO, strong practice underpins everything we do—and we’re looking for a Client Experience Specialist to lead practice excellence across the organisation.
Why join us
- Lead practice excellence across the organisation
- Influence service quality and outcomes
- Support workforce capability and development
- Be part of a progressive operating model
- Great salary sacrifice benefits. Increase your take home pay.
Apply now
For further information about the position, please contact Renae Kovacevic, Manager Client Engagement and Operations, on 8398 4400.
Please submit comprehensive applications outlining your experience and suitability for this role to pc@hco.net.au by closing date - 5 pm Thursday – 7th May 2026
About the role
You will lead practice development, ensuring services are delivered in line with best practice, standards and organisational expectations.
You’ll be responsible for:
- Providing expert guidance on practice, quality and service delivery
- Supporting complex client scenarios and practice challenges
- Developing frameworks, tools and practice resources
- Building workforce capability through coaching and support
- Ensuring alignment with NDIS standards and evidence-based practice
- Driving continuous improvement in service quality and outcomes
About you
You are experienced, knowledgeable and confident in leading practice.
You will have:
- Extensive experience in disability, health or community services
- Strong understanding of best practice frameworks and standards
- Experience supporting complex client needs
- Ability to coach, influence and build capability
- A focus on quality, safety and outcomes