Client Lead
Know your way around an NDIS plan?
Great with people?
Love making things work?
At HCO, we're looking for an experienced Client Lead who understands that getting disability supports right takes more than good planning. It takes strong relationships, attention to detail and knowing how to turn an NDIS plan into services that actually work.
We're after someone who understands the practical side of disability services, particularly Supported Independent Living (SIL), and knows how to balance individual needs, funding and service delivery.
Why HCO
- At HCO Disability and Community Services, we're all about real connections.
- We know that good disability services depend on getting the details right, listening to the people we support and working together to find practical solutions.
- You'll be part of a team where your knowledge, ideas and experience can make a genuine difference to how services are designed and delivered.
- If you enjoy variety, problem-solving and working with people, this could be a great next step.
The details
- Location: Mount Barker, with visits to our services.
- Classification: SCHADS Award Level 5.
- Reporting to: Growth & Client Relations Coordinator.
Sound like your kind of role?
If you know the NDIS, enjoy working with people and get satisfaction from making complex things work, we'd love to hear from you.
Apply now and help us make real connections.
Please submit comprehensive applications outlining your experience and suitability for this role by closing date - 12 pm Monday – 23rd November 2026
Download the guide to applying for a role in HCO
Please forward application to pc@hco.net.au
What's the role all about?
Working alongside our Growth & Client Relations Coordinator, you'll be responsible for managing the service arrangements for your allocated clients, from initial quotes and agreements through to ongoing service reviews.
You'll work closely with clients, families, Support Coordinators and internal teams to make sure the services we agree to provide are practical, properly funded and delivered as intended.
Your days will involve:
- Working with clients, families and Support Coordinators to understand individual needs, goals and funding.
- Preparing quotes, service agreements and support arrangements, particularly for SIL services.
- Making sure services are designed around client needs while remaining within NDIS funding and pricing requirements.
- Monitoring client budgets, plan usage and upcoming reviews to keep services on track.
- Reviewing and adjusting service arrangements when client needs, circumstances or funding change.
- Working with our operational and rostering teams to ensure support arrangements reflect agreed service designs.
- Checking that bookings and claims accurately reflect the supports delivered.
- Building strong relationships and helping resolve client concerns around agreements, funding and service arrangements.
Identifying opportunities to improve processes and make things work better for everyone.
What will you bring?
We're looking for someone who knows the disability sector, understands the NDIS and has a practical, solutions-focused approach.
You'll be someone who can work through complex information, explain things clearly and build trust with the people you work with.
Ideally, you will have:
- Strong NDIS knowledge – you understand funding plans, pricing arrangements and what can and can't be claimed.
- SIL experience – you understand how support arrangements, staffing ratios and service agreements come together.
- Great relationship skills – you're comfortable working with clients, families, Support Coordinators and internal teams.
- Attention to detail – you can manage budgets, agreements and service arrangements without losing sight of the bigger picture.
- Good judgement – you know when something isn't working and aren't afraid to raise concerns or suggest a better way.
- Confidence with technology – you're comfortable using systems and finding smarter ways to get things done.
You'll also need a relevant qualification or equivalent experience, a current SA driver's licence and the required worker screening checks (or willingness to obtain them).